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How do I opt out of email?
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But...if you really must unsubscribe, click here to access our email removal form. Please allow up to 72 hours to be removed from our list.
Do you ship internationally?
Yes we do, at a flat rate of £14.50. We also offer Free Shipping for orders over £35.00 . Transit time varies per country. Some restrictions may apply. For more information please contact us.
How soon will it arrive?
Monday through Friday (excluding bank holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday. Once an order is dispatched, it should arrive within 2-7 business days depending on your delivery address. Transit times for international shipments will vary depending on your country.
Why did my order get cancelled?
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at +44 (0)20 7287 7211 (Mon-Sat 11:00 - 19:00; Sun 12:00 - 17:00 GMT).
When an order gets cancelled it's usually due to one of the following reasons:
* Maybe the items you wanted are no longer available
* Perhaps you mistyped your credit card number, the card expired, etc...
* Might be that we can't ship to the address provided
* Sometimes the cancellation is due to a customer request
Is this site secure?
The security of the information regarding your order is very important to us. All financial transactions are carried out via the secure payment gateway; Paypal. PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet.
We don't store your credit card details.
Is there a maximum order size?
We regret that we must limit orders to no more than five (5) units of any item. If you have any questions please contact us and we will be happy to assist.
How do I use a coupon code?
Enter your coupon code during the 1st step of checkout (the cart page).
When a coupon code is accepted, the offer will be displayed on the discount line.
Only one code allowed per order.
Out of stock?
We know, we know - there's nothing worse than an out-of-stock item. The good news is you can quickly sign up for a back in stock email alert. The moment an item is available you are automatically sent an email with a buy now button to make your purchase.
Do you charge tax?
20% VAT applies to all orders processed through Pixi's UK site. All prices displayed is already inclusive of VAT. If you have other questions regarding Value Added Tax, please feel free to email us.
What are my payment options?
We're happy to accept Visa, MasterCard, American Express, and Discover. However, in some cases credit cards with billing addresses outside the UK may get rejected by our processor.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Do you accept returns?
We have a passion for creating cruelty-free makeup and skincare products that bring out the natural beauty in all! Helping you achieve this is always our top priority.
To be eligible for a return, your product(s) must be unused, in the same condition that you received it, and in the original packaging.
Prior to returning your damaged item(s), please email us with your order number in order to obtain a Return Authorization Number as well as the return address. When returning your product please include the original packing slip.
When returning your product please include the original packaging slip. We will refund the original form of payment within 48 to 72 hours of receiving your return.
What if my stuff arrives damaged?
If your shipment arrives damaged, please contact us ASAP to obtain return authorization # and detailed instructions on what to do next. You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.
We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.
What are my shipping options?
A majority of Pixi orders are shipped and delivered via Hermes. We only ship on business days (Monday through Friday, excluding bank holidays). We currently offer the following shipping options:
Standard Shipping (£4.50 - UK domestic; £14.50 - international)
Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.
Most UK domestic shipments are delivered within 2 - 7 business days from the order's ship date, depending on your delivery address.
Transit time on international shipments will vary depending on the destination, and some restrictions may apply. For more information please contact us.
Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday, excluding bank holidays.
Some items sold on pixibeauty.com require special handling as specified by domestic and international regulations governing the transport of these items. Therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
We apologize but we no longer can ship to APO/FPO and PO Box addresses.
Next day and second day express shipments are currently not available.
Does Pixi test on animals?
Pixi does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Pixi uses only the highest quality ingredients which have a proven safety record.
Where are your store locations?
Our Pixi Boutique London flagship store is located on 22A Foubert's Pl, Carnaby, London W1F 7PW, UK
Can I cancel my order?
Our team works hard to process and ship orders as quickly as possible therefore there's only a very limited amount of time after an order has been placed when your order can be cancelled. Please reach out to our customer care team at email@example.com with your order number so that we can further advise.
Can I edit my order?
We are usually unable to edit an order once an order is place due to how quickly orders are processed and shipped. If you have specific questions about your order please reach out to our customer care team at firstname.lastname@example.org further advice.
Our orders are shipped Delivered Duty Paid (DDP) which means Pixi Beauty covers the cost for potential duties and tax charges. However, customs within each country have their own regulations, which can cause additional charges that do not fall under DDP. When ordering internationally, we advise customers to make sure they follow their destination country's guidelines for importing beauty products.
How does subscription work?
We make it easy to subscribe to your favourite Pixi products. You can customize and update your subscription settings anytime. All you need to do is simply subscribe to your favorite products and choose how regularly you would like to receive them. We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions. You can manage your subscription at any time from your account page, or reach out to Customer Service for additional support.
You can access your Customer Portal in two ways:
• Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
• Logging into your Pixi account and clicking "Manage Subscription".
For more details about Subscription, please visit our Subscription FAQs HERE.